Terms of Service
Effective Date: July 23, 2026
Welcome to Vione – Multi Active Serum ("Vione", "we", "our", or "us"). By accessing our website or purchasing our products, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or services.
1. Eligibility
By using our website, you confirm that:
You are at least 18 years old or have permission from a parent or legal guardian.
You are legally capable of entering into a binding agreement.
All information you provide is accurate and complete.
2. Products
We strive to ensure that all product descriptions, images, and prices are accurate. However:
Product images are for illustrative purposes and actual packaging may vary.
Colors may appear differently depending on your device.
We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
3. Orders
We reserve the right to:
Accept or reject any order at our sole discretion.
Limit or cancel quantities purchased.
Cancel orders suspected of fraud, unauthorized activity, or misuse.
If your order is cancelled after payment has been received, any eligible refund will be processed in accordance with our Refund Policy.
4. Pricing
All prices are displayed in Pakistani Rupees (PKR) unless otherwise stated.
Prices and promotions may change without prior notice.
5. Payment
We accept the payment methods displayed during checkout.
Orders will only be processed after successful payment confirmation or confirmation of a Cash on Delivery (COD) order where available.
6. Shipping
Shipping is available within Pakistan only.
Estimated delivery times are provided for convenience and are not guaranteed. Delivery delays caused by courier services, weather, public holidays, or other circumstances beyond our control do not constitute a breach of these Terms.
7. Returns & Refunds
Returns and refunds are governed by our Return & Refund Policy.
For hygiene and safety reasons, opened or used skincare products are generally not eligible for return unless they arrive damaged, defective, or incorrect.
8. Product Use
Our skincare products are intended for external use only.
Customers should:
Read all product instructions before use.
Perform a patch test before first use.
Discontinue use if irritation occurs.
Consult a qualified healthcare professional if necessary.
Individual results may vary depending on skin type, lifestyle, and consistency of use.
9. Health Disclaimer
The information provided on our website is for general informational purposes only and is not intended to diagnose, treat, cure, or prevent any disease.
Our products are cosmetic products and should not be considered medical treatments.
Always seek professional medical advice regarding any skin condition or health concern.
10. Intellectual Property
All content on this website, including but not limited to:
Logos
Product names
Images
Graphics
Videos
Text
Designs
Branding
is the property of Vione – Multi Active Serum and may not be copied, reproduced, distributed, or used without our prior written permission.
11. Prohibited Use
You agree not to:
Use our website for unlawful purposes.
Attempt to gain unauthorized access to our systems.
Distribute viruses or malicious software.
Copy or exploit our content without permission.
Interfere with the operation or security of our website.
12. Limitation of Liability
To the fullest extent permitted by applicable law, Vione shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
Use or inability to use our website or products.
Delayed deliveries.
Third-party courier services.
Technical interruptions.
Unauthorized access to your information despite reasonable security measures.
Our maximum liability for any claim shall not exceed the amount paid by the customer for the applicable order.
13. Indemnification
You agree to indemnify and hold harmless Vione – Multi Active Serum, its owners, employees, affiliates, and partners from any claims, liabilities, damages, costs, or expenses arising from your misuse of our website, violation of these Terms, or breach of applicable laws.
14. Force Majeure
We shall not be held responsible for delays or failure to perform our obligations due to events beyond our reasonable control, including but not limited to:
Natural disasters
Floods
Fires
Pandemics
Government restrictions
Strikes
Power outages
Internet failures
Courier disruptions
15. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
16. Changes to These Terms
We reserve the right to update, modify, or replace these Terms of Service at any time. Updated versions will be posted on our website and become effective immediately upon publication.
Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.
17. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of Pakistan.
18. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
Vione – Multi Active Serum
Email: support@vione.com
Website: https://vione.com